Health & Safety
Updated as of 7/24/2020: In an effort to keep our team and customers safe and maintain social distancing guidelines, we are reducing our in-store customer capacity limit to 25% in Plano, Austin, and NYC, closing in-restaurant dining at Prim and Proper, and requiring that customers wear a protective face covering during their visit. All of our locations will continue to be available for curbside pickup and same-day delivery via Postmates.
From the moment we first opened our doors in 2018, we’ve always had health and safety as a top priority and consideration.
In light of COVID-19, however, we’ve sought to further enhance those policies and procedures, as well as publishing them for all to read and parse before visiting our stores.
If you have any questions or suggestions, please don’t hesitate to reach out to us. We’re always happy to chat.
- Legacy West and South Congress are open as of June 8, 2020. We will be open from 11 a.m. to 7 p.m. every day. Our Chelsea Market location will reopen on July 25, 2020. Curbside pickup, same-day delivery via Postmates, and domestic shipping are available at all locations.
- Our staff will be required to wear masks at all times and wash their hands frequently, as well as participate in contactless temperature checks in the morning.
- We are, as always, asking employees feeling unwell to remain home and backing this up with a comprehensive paid time-off policy to ensure there’s no concern over job security in doing so.
- Limiting our hours to 11 a.m. to 7 p.m. also allows us to stick to one shift per day. We’ll be controlling the overlap in team members to ensure we can keep a close check on wellness and exposure.
- Surfaces will be cleaned with extreme frequency throughout the day, while we’ll also be reducing entrances at each location to one. A member of staff will be stationed to ensure social distancing is observed and the doors are frequently cleaned.
- We will be limiting the capacity of our stores to 25%. We are fortunate to have large stores in Texas, so this ought to feel particularly open and freeing. Nonetheless, we’ve also modified the layout of both locations to maximize open spaces and avoid any bottlenecks.
- We will be introducing in-store signage and vinyls to promote social distancing throughout the stores.
- We are allowing apparel and footwear try-ons, but all returned or tried on items will be quarantined for a minimum of 24-48 hours after the fact for the safety of the next customer.
- Sanitization stations and disposable masks will be made available to all visitors, as well as improved contactless soap and towel dispensers in our bathrooms in Texas. Our restroom in Chelsea Market will be closed to the public.
- Updated as of 7/24/2020: Our dining rooms remain temporarily closed. But, we are now offering patio dining at Legacy West for customers to enjoy their to-go orders on site. Please visit us online to order to-go or curbside pickup orders.
Are masks required for customers?
Yes. It may not be a legal requirement, as it stands, but we believe it's the right and ethical thing to do. It’s a small inconvenience and can make an enormous difference for the health and wellness of those around you, including yourself.
We’ll have free disposable masks in-store and would encourage you to use one, if you don’t have one with you.
I’m not sure I want to shop in store. What are my other options to shop Neighborhood Goods?
It’s a weird time! We understand completely.
You can trust that we’re striving to offer a safe and clean in-store experience, but, if you’re uncomfortable, you are also able to shop our selection on our website. (Which is where you are now! Wow. Look at all of us.) Most products are available for free domestic shipping or in-store pickup.
Our app, which allows you to self-checkout, is currently unavailable, as we’re working on some new functionality. We expect it to return to the App Store in this summer.
What is The Commons?
It’s a not-for-profit initiative, providing free space to brands, artists, musicians, and restaurateurs who’ve lost business due to COVID-19. We’ll have different groups in each store and will have a number of cohorts of participants launching over the coming months.
You can read more here.
When will hours return to normal?
We’re going to continue to monitor neutral guidance. When we feel confident we can provide a safe experience for our staff and our visitors, we’ll look to restore our hours.
What happens if the local health situation worsens?
We’ll likely consider isolated store closures! We closed promptly as COVID-19 worsened in the US. We’ll do the same, if the situation warrants it, over the coming months.
When will Chelsea Market reopen?
Update as of 7/24: We will reopen our Chelsea Market location for in-store shopping on Saturday June 25, 2020, and will remain available for curbside pickup and same-day delivery via Postmates in NYC.