Health & Safety
From the moment we first opened our doors in 2018, we’ve always had health and safety as a top priority and consideration.
In light of COVID-19, however, we’ve sought to further enhance those policies and procedures, as well as publishing them for all to read and parse before visiting our stores.
If you have any questions or suggestions, please don’t hesitate to reach out to us. We’re always happy to chat.
Stores and Restaurants
All three of our stores are open for business with reduced capacity and strict health and safety procedures in place for staff and visitors.
Prim and Proper is also open in Austin and Plano for dine-in and takeout. Tiny Feast will be opening soon.
- Our staff are required to wear masks at all times and wash their hands frequently, as well as participate in contactless temperature checks in the morning.
- We are, as always, asking employees feeling unwell to remain home and backing this up with a comprehensive paid time-off policy to ensure there’s no concern over job security in doing so.
- Limiting our hours to 11 a.m. to 7 p.m. also allows us to stick to one shift per day. We’ll be controlling the overlap in team members to ensure we can keep a close check on wellness and exposure.
- Surfaces will be cleaned with extreme frequency throughout the day, while we’ll also be reducing entrances at each location to one. A member of staff will be stationed to ensure social distancing is observed and the doors are frequently cleaned.
- Capacity is limited to 50% in each of our stores. We are fortunate to have large stores in Texas, so this ought to feel particularly open and freeing. Nonetheless, we’ve also modified the layout of both locations to maximize open spaces and avoid any bottlenecks.
- We've introduced in-store signage and vinyls to promote social distancing throughout the stores.
- We are allowing apparel and footwear try-ons, but all returned or tried on items will be quarantined for a minimum of 24-48 hours after the fact for the safety of the next customer.
- Sanitization stations and disposable masks will be made available to all visitors, as well as improved contactless soap and towel dispensers in our bathrooms in Texas. Our restroom in Chelsea Market will be closed to the public.
- Our dining rooms are open in Texas.
- Customers are required to wear protective face coverings, except while seated and dining.
- We are now offering patio dining at Legacy West for customers to enjoy their to-go orders on site. Please visit us online to order to-go or curbside pickup orders.
Are masks required for customers?
We have free disposable masks in-store, if needed, as well.
I’m not sure I want to shop in store. What are my other options to shop Neighborhood Goods?
It’s a weird time! We understand completely.
You can trust that we’re striving to offer a safe and clean in-store experience, but, if you’re uncomfortable, you are also able to shop our selection on our website. (Which is where you are now! Wow. Look at all of us.) Most products are available for free domestic shipping or in-store pickup.
Our app, which allows you to self-checkout, is currently unavailable, as we’re working on some new functionality. We expect it to return to the App Store in this summer.
What is The Commons?
It’s a not-for-profit initiative, providing free space to brands, artists, musicians, and restaurateurs who’ve lost business due to COVID-19. We’ll have different groups in each store and will have a number of cohorts of participants launching over the coming months.
You can read more here.
When will hours return to normal?
We’re going to continue to monitor neutral guidance. When we feel confident we can provide a safe experience for our staff and our visitors, we’ll look to restore our hours.
What happens if the local health situation worsens?
We’ll likely consider isolated store closures! We closed promptly as COVID-19 worsened in the US. We’ll do the same, if the situation warrants it, over the coming months.