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A Message to Our Neighbors Regarding Health & Safety

Updated on 4/28/2020:

Texas Neighbors,

Hope you're well!

Although we’re technically able to open our Plano and Austin stores on Friday, May 1, we wanted to let you know that we won’t be re-opening our doors for a few more weeks, at least. We’re excited by the prospect of seeing all of your smiling faces, but, to be honest, we’re worried this is a bit too soon.

Your health, and that of our team, is our utmost priority. So, we’ll be monitoring data and guidance closely. But we certainly won’t be rushing any decisions at such a critical time.

In the meantime, we’re available for curbside pick-up, shipping, and local on-demand delivery via Postmates. And Prim and Proper Plano is available for curbside and on-demand ordering, as well.

Stay safe! We’ll look forward to seeing you soon.

All the best,

Matt

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Previous post (3/27/2020):

To our Neighbors,

We’ve always strived to have community at the heart of everything we do. And that continues to be the case. But, for the near future, that won’t be within the walls of our stores.

We’ve made the decision to temporarily close all three of our stores, effective from March 14 until further notice.

Put simply, commerce does not outweigh our civic duty. We’ll continue to be open for business at neighborhoodgoods.com. And we’ll be introducing some great editorial features over the coming days.

Otherwise, for now, please continue to exercise an abundance of caution with your health and wellness. Know that we are all here to support you. Feel free to DM us if you ever need a supportive ear.

We’re a modest member of an incredible community of brands and personalities, many of whom are acting swiftly for the betterment of us all. It’s a remarkable thing to behold, amidst all of the uncertainty.

We’ll look forward to seeing you in our stores soon. In the meantime, we’ll have plenty of updates to share.

All the best,

Matt

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Original post (3/12/2020):

Over the past few weeks, we’ve made a number of decisions to support our customers and team members given the current global health situation. In light of the news this week — and in the interest of transparency for our friends in our local communities — we thought it’d be worthwhile to publish some of our policies and procedures with all of you.

As it pertains to our stores, we remain open for business, albeit with slightly reduced hours. All three of our stores — Legacy West, Chelsea Market, and South Congress — will be open from 11 a.m. to 7 p.m. every day of the week.

If you’re curious as to why, this window of time allows us to have one team shift per day, rather than two. This creates less strain on filling hours and helps the team avoid any urge to come to work if they’re unwell.

Within the stores, we’ve always focused on providing a clean and safe experience. Given the climate, however, we’ve enacted robust policies to keep the spaces as sanitary and clean as possible throughout the day. We endeavor to have hand sanitizer available to customers in store, while we have also asked our staff to more frequently wash their hands, as well as wipe down and clean all counters, door handles, and other such aspects of the store with particular regularity using a variety of robust anti-bacterial tools. Testers and other such items in beauty and wellness have been taken off the floor. We will endeavor to make these available, safety-permitting, on a case-by-case basis.

Importantly, on the topic of our staff, we’ve always strived to provide full benefits to our store teams. In addition to health benefits, in light of current uncertainty, we’ve loosened our PTO and sick leave policy for part- and full-time store employees to mitigate any anxiety about coming to work. For anyone unwell, we are providing expanded — and, in some cases, unlimited — sick leave quotas. In the event of a mandatory shutdown, our team will be covered, too.

Worded succinctly, we believe that if we can give our store teams absolute confidence that they can take time away, whilst also ensuring we keep the spaces exceptionally clean, that we can continue to offer a vibrant, health- and safety-conscious, and useful store and digital experience for our customers and team members alike.

On the topic of digital, our e-commerce — both ship-to-home and buy online, pick-up in-store — is active and running as normal across all stores, including Austin. We now have over 100 brands available to shop online and through our app. So, if that’s more to your comfort level, it’s available to you. It is, as you’d expect, subject to the same stringent health and safety standards we have elsewhere in the organization, too.

On the event front, we’ve canceled and/or postponed most of our upcoming line-up. We’ll continue to evaluate events over the coming weeks on a case-by-case basis and will provide updates as and when needed in this blog post.

On South Congress, we are proceeding with our opening during the afternoon of Friday, March 13, but have postponed the launch festivities for the time being. We’ll be open for business and, while we await the full opening of our restaurant, we’ll have free drinks available for those who want to shop our beautiful new store.

As advisories continue to evolve and shift, we will continue to update this post with the latest news and information regarding our position, our stores, and the like. So, please check back. And, if you ever have any questions, feel free to email us at hello@neighborhoodgoods.com.